Reference

Legal Terms Before Account Access

Our Legal page puts account terms, privacy handling, cookie use and payment record rules in one place before you open an account, including how DANA, OVO, GoPay and…

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What Our Legal Notice Covers

meritking Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear legal boundaries help you decide whether to open and keep an account with us. This notice explains how our terms apply to account creation, login access, wallet records, game participation records and support communication. When access or eligibility is discussed, it depends on local law

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and is available only where local law permits; we do not ask you to use the site where your local rules do not allow it. We also explain how DANA, OVO, GoPay and QRIS references may be stored to match deposits, withdrawals and dispute checks to
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your account. If a rule changes, we update the page date and ask you to read the current version before continuing. For legal questions about your own situation, you should check local requirements because our support team can explain account steps but cannot give personal legal
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advice.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Three Ways To Ask Legal Questions

Fast legal contact keeps account decisions clear before you continue. We separate policy questions from wallet troubleshooting, so your request reaches the right desk with the documents we need. Use the channel that matches the issue: live chat for page location, email for written requests, or the account form when the question is tied to your profile, login history or payment receipt.

Team online

Live chat

Ask for the Legal page in live chat between 10:00 and 22:00 WIB. We can point you to the current terms, privacy text, cookie choices and account access wording without changing your account details.

Email desk

Send written policy questions to [email protected] with your username, registered mobile number and the subject line you want reviewed. Do not include your password; we verify identity through safer account checks.

Account form

From mobile or desktop, go to Account > Help > Legal request when your question involves profile data, login records or a DANA, OVO, GoPay or QRIS receipt linked to your wallet.

DATA HANDLING

How We Handle Legal Requests

A legal request is handled differently from a normal lobby question. We look for the account step, device path, payment reference or policy clause involved, then record the outcome so the next…

Account identity

When you open an account, we may use your username, mobile number and login signals to keep one legal record tied to one profile. Profile changes are handled through Account > Profile after identity checks.

Payment evidence

DANA, OVO, GoPay and QRIS references help us match wallet activity to the right account. We use those records for reconciliation, dispute handling and withdrawal checks, not for public display.

Cookie choices

Our cookie banner appears on first visit and after certain setting changes. On desktop, you can revisit choices through Footer > Cookie Settings; on mobile, use Menu > Legal > Cookie Settings.

Security checks

If a login looks unusual, we may ask you to confirm your mobile number or recent account step before we discuss legal details. This keeps privacy requests from being answered to the wrong person.

Record retention

We keep account, support and wallet records only for operational, dispute, security and legal needs. Timing may differ by record type, and deletion requests are reviewed against those obligations before action.

Change requests

You can request correction, access or deletion review by email or the account form. We may ask for a payment reference, device detail or profile field so we can locate the exact record.

Legal Questions Before You Join

These answers focus on legal terms, privacy handling, account rights and contact paths. They are written for you before you open an account or when you want to check how an existing account record is handled. If your question involves a personal dispute, use live chat, email or the account form so we can review the exact account step.

Access and eligibility depend on local law and are available only where local law permits. You should check your own local requirements before using the site, while our team can explain account steps and policy wording.

We may ask for your username, password, mobile number and account activity records. Wallet actions can also create DANA, OVO, GoPay or QRIS references that help us match payments to your profile.

Payment references are used to confirm deposits, withdrawals, corrections and disputes. If you contact us about a wallet issue, include the payment rail, time, amount and account name so we can locate the record.

Use Account > Profile for editable fields, or send a Legal request if the field is locked. We may verify your mobile number, recent login path or payment reference before making the change.

Retention depends on the record type and the reason it is stored. Wallet, login and support records may be kept for security, dispute handling, reconciliation and legal obligations before deletion is considered.

On desktop, open Footer > Cookie Settings. On mobile, go to Menu > Legal > Cookie Settings. Some essential cookies are needed for login, security and account-session handling.

Live chat routes simple page-location questions, while email and the account form handle written requests tied to your profile. We record the channel, time and subject so follow-up checks stay consistent.

Legal Terms Before Account Access

Three Ways To Ask Legal Questions

Live chat

Email desk

Account form

How We Handle Legal Requests

Account identity

Payment evidence

Cookie choices

Security checks

Record retention

Change requests

Legal Questions Before You Join

01 Is meritking available in every part of Indonesia?

02 What data do you ask for when I open an account?

03 How do payment records affect legal checks?

04 How do I request a correction to my account details?

05 How long do you keep wallet and login records?

06 Where can I read or change cookie choices?

07 Who handles my legal request after I contact support?

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