Reference

Your Terms, Plainly Set Out

These Terms & Conditions explain how your meritking account works, from sign-in and device access to deposits through DANA, OVO, GoPay, and QRIS.

DANAOVOGoPayQRIS

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How These Terms Apply

meritking Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We treat these Terms & Conditions as the contract between you and us. They apply when you open an account, confirm your details, use any payment rail, or ask us to release a withdrawal. If a rule changes, we replace the text on this page and

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keep the effective date visible so you can check which version applies. Access depends on local law and is available only where local law permits. We may ask you to confirm your name, contact method, or device before we continue with a request, and we can
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pause a transaction if the details do not match the account. The same terms apply on Android, iPhone, tablet, and desktop, so switching screens does not change your obligations.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where To Ask About Clauses

If a clause feels unclear, ask us before you accept it. Live Chat, email, and WhatsApp can handle account steps, document checks, or a payment mismatch tied to DANA, OVO, GoPay, or QRIS. We answer in plain language, and we keep the thread open when your case needs a follow-up. That way you do not have to guess how the page applies to your account.

Team online

Live Chat

Open Live Chat from the footer when you want a fast read on a clause, a device issue, or a deposit check tied to DANA, OVO, GoPay, or QRIS. Our team answers there 24/7.

Email

Send your account email and the page link if you need a written trail for a term change, a withdrawal check, or a correction request. We use email when the issue needs a longer record.

Use WhatsApp for short policy questions when you are on mobile or away from desktop. It helps us confirm your device, your contact number, or the payment rail you used before we continue.

DATA & ACCESS

How We Handle Your Records

This policy also covers how we store and protect the details you give us. We keep only the account data needed to run the agreement, verify access, and handle legal requests.

Data use

We keep the account details needed to apply these terms, confirm your identity, and match your requests against the right account. That includes the contact route you chose and the payment rail you used.

Cookies

Cookies help us remember your session on mobile and desktop, so you do not have to repeat every step after a page refresh. They also help us show the latest version of this page when we update it.

Account security

If you change device, browser, or phone number, we may ask you to confirm the account before we accept sensitive requests. This keeps the terms tied to the same person instead of the same screen.

Retention

We keep logs for as long as needed to meet legal, audit, and dispute-handling duties. After that, we remove or anonymize what is no longer required, unless local law tells us to keep it longer.

Change requests

If you want a correction or export, contact Live Chat or email with the exact account detail you want changed. We will check the request against the account before we process anything.

Who to contact

For any clause that feels unclear, start with Live Chat and then follow with email if you need a saved reply. We handle requests in the same order they arrive, and we keep the answer tied to the account.

Questions About These Terms

These answers cover the points people ask before accepting the page: who the rules apply to, how updates work, what happens when your device or payment details change, and where to raise a request. If your account uses DANA, OVO, GoPay, or QRIS, the same rule set applies. When local law changes, we adjust the text so it stays aligned with that law.

They cover your account use, how you accept changes, what happens when you move between mobile and desktop, and how we handle deposits through DANA, OVO, GoPay, or QRIS. If local law changes, the latest version applies where allowed.

We update them when the account process, payment flow, or legal request process changes. The date on this page shows which version is current, and your continued use after a notice means the new terms apply.

Open the page on mobile, read the current version, and continue only after you accept the account step shown to you. The same wording applies on Android, iPhone, tablet, and desktop.

If a DANA, OVO, GoPay, or QRIS record does not match your account details, we may pause the request until you confirm the details. That check helps us keep the agreement tied to the right account.

Yes. Send a request through Live Chat or email, and we will verify it against your account before sharing anything. Where the law allows it, you can also ask for a correction or deletion request.

Start with Live Chat for a quick reply, then use email if you need a written trail. Tell us which clause you mean, and we will point you to the exact account step or payment rule.

Your Terms, Plainly Set Out

Where To Ask About Clauses

Live Chat

Email

WhatsApp

How We Handle Your Records

Data use

Cookies

Account security

Retention

Change requests

Who to contact

Questions About These Terms

01 What do these Terms cover?

02 When do you update the Terms?

03 How do I accept the Terms on my phone?

04 What if my payment details do not match?

05 Can I ask for a copy of my data?

06 Who do I contact about a clause I do not understand?

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